The Grand Haven Board of Light and Power customer satisfaction is not enough. It is our intent to build long-term relationships and partnerships for a more successful future. We are committed to creating an environment where our customers are comfortable communicating with our Customer Service Representatives. We value each and every one of our customers and the role that they play within our community. The BLP is dedicated to conducting business in a prudent manner to maintain financial strength, meet our obligations to those we serve, and maintain public trust.