High Bill Concerns
If you have a bill which is significantly higher than you had expected, please contact our customer service center by calling (616) 846-6250. In response to high bill concerns, the Board of Light & Power will send a service worker to verify the original meter reading. Upon request, we will also send a member of our technical services staff to the residence to meet with you for an energy review and audit.
The AVERAGE amount billed to each residential customer decreased 7.4% year over year. This decrease was due to rate reductions implemented July 1, 2016 and decreased energy use in 2017.
The AVERAGE energy usage of each residential customer decreased 3.0% year over year. This decrease was primarily due to cooler summer weather in 2017.
What is a Degree Day?
Degree day – Cold winter weather or sweltering summer heat can increase the cost of your utility bills. You are able to determine the weather impact by using a unit of measure called a Degree Day. A higher number of degree days will require more energy for cooling or heating your home or business.
2 types of degree days – Cooling and heating. Each compares the current day’s average temperature to a baseline standard of 65ºF to determine the energy demands of cooling or heating your home or business. Days with an average temperature of 65ºF have no cooling or heating degree days.
Hot days are measured in cooling degree days. On a day with a mean temperature of 80°F, 15 cooling degree days would be recorded (80-65=15).
Cold days are measured in heating degree days. For a day with a mean temperature of 40°F, 25 heating degree days would be recorded (65-40=25).
Adding the cooling or heating degree days together for a whole month (or year), provides a way to compare a previous month’s (or previous year’s) cooling demands to that of the current month (or current year).
- Residential Service
- Life Support Physician Form
- Senior Citizen Discount Information Sheet
- General Service Primary
- General Service Secondary
- General Service Large – Secondary
- General Service Large – Primary
- VGB Voluntary Green Pricing