Billing Questions

High Bill Concerns

If you have a bill which is significantly higher or lower than you had expected, please contact our customer service center by calling (616) 846-6250. In response to high bill concerns, the Board of Light & Power will send a service worker to verify the original meter reading.

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Comparing 2018 to 2017

The AVERAGE amount billed to each residential customer increased 6.2% year over year. This increase was due to an increase in average energy usage in 2018.

The AVERAGE energy usage of each residential customer increased 6.1% year over year. This increase was primarily due to warmer summer weather in 2018.

Adding cooling or heating degree days together for a whole month (or year), provides a way to compare a previous month’s (or previous year’s) heating and cooling demands to that of the current month (or current year).

What is a Degree Day?

Degree day – Cold winter weather or summer heat can increase the cost of your utility bills. You can determine the weather impact by using a unit of measure called a Degree Day. A higher number of degree days will require more energy for cooling or heating your home or business.

In 2018, the total number of cooling degree days was 61.4% above the normal or average year.

2 types of degree days – Cooling and heating. Each compares the current day’s average temperature to a baseline standard of 65ºF to determine the energy demands of cooling or heating your home or business. Days with an average temperature of 65ºF have no cooling or heating degree days.

Hot days are measured in cooling degree days. On a day with a mean temperature of 80°F, 15 cooling degree days would be recorded (80-65=15).

Cold days are measured in heating degree days. For a day with a mean temperature of 40°F, 25 heating degree days would be recorded (65-40=25).