Billing Questions

High Bill Concerns

If you receive a bill which is significantly higher or lower than you had expected, please contact our customer account representatives by calling (616) 846-6250 so we may evaluate your account. Business hours are Monday-Friday, 7:30 AM – 5:00 pm.

Comparing 2020 to 2019

The AVERAGE amount billed to each residential customer increased 7.4% year over year due to an increase in average energy usage in 2020. COVID-19 required many of us to work or attend school from home, increasing residential electric usage.

In 2020, the total number of cooling degree days was well above the normal or baseline standard leading to higher electric usage during the hot summer season.

What is a Degree Day?

Degree day – Cold winter weather or summer heat can increase the cost of your utility bills. You can determine the weather impact by using a unit of measure called a Degree Day. A higher number of degree days will require more energy for cooling or heating your home or business.

2 types of degree days – Cooling and heating. Each compares the current day’s average temperature to a baseline standard of 65ºF to determine the energy demands of cooling or heating your home or business.

Days with an average temperature of 65ºF have no cooling or heating degree days. Hot days are measured in cooling degree days. On a day with a mean temperature of 80°F, 15 cooling degree days would be recorded (80-65=15). Cold days are measured in heating degree days. For a day with a mean temperature of 40°F, 25 heating degree days would be recorded (65-40=25).

Adding cooling or heating degree days together for a whole month (or year), provides a way to compare a previous month’s (or previous year’s) heating and cooling demands to that of the current month (or current year).